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Total Quality Management (TQM) was developed within the Department of Defense and became popular in the United States during the 1980s. The term TQM is not used as it once was and has been replaced by TQ (Total Quality).

TQ is based on three fundamental principles:

  1. Customer and stakeholder focus.
  2. Participation and teamwork.
  3. Process focus and continuous improvement.

 

The EDA University Center will assist businesses in their Total Quality efforts by providing expertise, training, and resources to improve their business efficiency and effectiveness. Please contact the EDA University Center at 715-232-5023 for additional information on how we can help you with your Total Quality needs.

TQ Resources
http://home.att.net/~iso9k1/tqm/tqm.html
EDA University Center | University of Wisconsin-Stout
P.O. Box 790 | Menomonie, WI 54751-0790
Phone: 715-232-5023 | Fax: 715-232-1105
Contact: Program Manager | Webmaster