While many of our recent efforts have been focused on our students returning to campus and continuing to navigate the COVID-19 pandemic, a group of dedicated employees has been working to develop programming in recognition of National Customer Service Week, which is Monday, Oct. 5, through Friday, Oct. 9.
In higher education, the term “customer” prompts a variety of definitions and reactions. Recognizing this, the Stout Proud Service Excellence group decided to focus on how we can infuse customer service excellence into the campus culture, enhance recruitment and retention efforts, and boost employment engagement and satisfaction.
A key piece to service excellence is valuing and engaging employees. This has been a priority at Stout long supported by the Baldrige Framework, and it is a theme that has emerged again as a priority through the Strategic Planning process for FOCUS 2030. Now, more than ever, it is important that we prioritize valuing our employees and students and commit to continuous improvement in Service Excellence.
Information about the Stout Proud Service Excellence Week is available online. The week features a variety of events to advance learning and growth, as well as opportunities to acknowledge and recognize those who go above and beyond in serving our students, faculty, and staff. I hope you can dedicate some time during Stout Proud Service Excellence Week to participate in some of the programming or to recognize a deserving colleague.
I know that there is no shortage of deserving individuals on this campus. During my seven months at Stout, I have witnessed employees come together to accomplish the seemingly impossible, and I continue to be inspired by what has been achieved during these unique circumstances. I hope you know how much I value and appreciate all that you have done to support the success of our students, protect the safety of our campus, celebrate the work of our colleagues, and uphold the mission and values of the institution.
With gratitude,
Katherine P. Frank
Chancellor
