Effective Workplace Communication: Adapting to an AI World

Build your listening and interpersonal skills and adapt to changing modalities and digital environments.
In this Section

Strong communication skills are more critical than ever as workplaces become increasingly team-based, cross-functional, and multimodal (physical and digital workspaces). This course focuses on the human side of communication in an environment shaped by digital platforms, remote collaboration, and AI-enabled tools. Participants examine how communication supports collaboration, relationship-building, and leadership across modern work settings. They explore essential people-centered skills such as listening to understand, reading nonverbal cues, and communicating across cultures—particularly in virtual and hybrid contexts where miscommunication is more likely. The course also addresses how communication adapts across digital environments, highlighting both the challenges and opportunities of working with team members and customers you may never meet in person. 

CoURSE At A Glance
 

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July 1 – 30, 2026

Synchronous: 
Thursdays July 9, 16, 23

5:00 PM – 7:00 PM

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Online

Synchronous & Asynchronous

On Canvas 

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Cost

$$$

What will you gain? 

  • Apply communication concepts to team- and small-group collaboration, relationship-building, and leadership   

  • Employ techniques such as listening to understand, nonverbal communication, and intercultural awareness in professional contexts 

  • Analyze how remote/hybrid work, digital platforms and AI challenge, affect and offer new opportunities for workplace communication   

Who Should Enroll?

This course is designed for professionals in any industry. It is ideal for anyone looking to communicate more clearly, collaborate more effectively, and strengthen workplace relationships in a rapidly evolving, technology-driven world.

Important Notes: 

  • Format: Online — a mix of synchronous and asynchronous sessions delivered through Canvas.
    Asynchronous access: July 1–30, 2026 and Live sessions: Thursdays, July 9, 16, and 23, 2026, from 5:00–7:00 pm.
  • Badge: Participants who complete the course are eligible to earn a digital badge.
  • For information on Payment and Cancellation Policy, Disability Accommodations, and other issues, please visit the Frequently Asked Questions page.
About Your Instructor

Richard A. Schutta, Ph.D.

Dr. Schutta has been an instructor of communication for over ten years, with a decade of dedicated service at the University of Wisconsin–Stout. He earned his Ph.D. from Regent University in 2022, where his academic work focused on media effects, public speaking, interpersonal and professional relationships, and effective organizational communication. In January 2025, Dr. Schutta became a Wiley Everything DiSC® Certified Facilitator, further enhancing his ability to support individuals and teams in developing stronger interpersonal awareness, collaboration skills, and workplace communication strategies. With a blend of academic expertise, practical experience, and a commitment to learner-centered instruction, Dr. Schutta brings a dynamic and engaging approach to professional development.